For every company there’s at least one machine helping it conduct business such as a copier, printer, scanner or fax machine. Standley Systems helps its clients use these machines to peak efficiency and potential, and it’s been doing so since 1934. Standley Systems technicians and sales personnel span a statewide region on a daily basis to make sure its clients’ needs are met in timely manner. The task of dispatching this army became a concern as Standley Systems grew over the years.
The Director of Operations for Standley Systems, Greg Elliot, began researching companies that provide ways to manage a mobile workforce and found USFT met his company’s needs and provided opportunity for continued integration and growth. “It’s obvious that USFT is the dominant player in the industry,” said Elliot.
According to Elliot, his company was able to increase its workload without hiring additional labor like they would have done in the past. He equates the tracking, reporting and historical playback features of USFT's system to one and a half more people working for the company. “The first month we placed the trackers in our fleet vehicles our first-call arrival times were 30 minutes earlier each day,” said Elliot. “This increased our technicians’ productivity, decreased response time and increased the number of service calls we could handle in a day with our current resources.” When we asked what the number one feature of USFT's system that impacts Standley Systems the most, Elliot’s response was the Dispatch and Directions feature.
“This tool is one of the most powerful pieces of technology we have. Our dispatch department would be lost without it,” said Elliot.
Knowing the Dispatch and Directions feature meant a great deal to Standley Systems, USFT partnered with multiple software providers to fully integrate its features within the office equipment industry. These partnerships made dispatching a service call even easier than before. “USFT’s system was a tremendous help even before the e-automate connectivity came out,” said Elliot. “But, when it came out, we were really able to manage the call load and move technicians to the areas with larger call volumes and decrease our travel time.” Standley Systems maximizes the potential of its 30-vehicle fleet with USFT's help.