OKLAHOMA CITY (Nov. 1, 2013) – US Fleet Tracking, the leader in live GPS tracking of vehicles and assets, and Laser Resources, a printing systems and managed services solutions company, are elevating their partnership with integration capabilities available in US Fleet Tracking’s TotalView Dispatch. ToltalView shows its users the entire field of knowledge—service vehicles, service call location, and variables like real-time weather and traffic—allowing dispatchers and mobile teams to create and respond to tasks more seamlessly, and at times more creatively.
Laser Resources and US Fleet Tracking now team to bring integration to Laser Resources customers on an increasing enhanced level, powering quicker reaction times and more service calls fulfilled for mobile teams. Features offered within US Fleet Tracking’s technology also are resulting in cost efficiencies and less paperwork for Laser Resources in-office staff.
With live GPS tracking, the first thing that comes to mind is vehicle location, and maybe a few other extras like speed and security of assets. Other elements of the technology exist to create efficiencies and streamline workload, but elevating a company at the user end, no matter what size the business, is the power to integrate all aspects of the system. This ‘value-add’ creates new levels of communication, leading to speed of assigning, reaching and executing the jobs at hand. Enter TotalView Dispatch from US Fleet Tracking, and its ever-increasing part in Laser Resources’ business success.
Laser Resources spans much of the state of Iowa, offering print services, maintenance and supply management solutions to companies of all sizes. The company counts on its mobile technicians to carry out vastly different duties, dependent upon client needs. Aubrey Beem, service analyst for Laser Resources, cites the overall view that US Fleet Tracking’s live GPS system gives her and fellow dispatchers as a true game-changer for the company: “For the amount of time we could spend assigning or reassigning service calls, this can cause delay for crucial service needed by our customers; and for them, time is money. US Fleet Tracking’s system is instrumental helping us see where techs are and where the next call is. We can make an instant decision from there who to dispatch to that call, and our customers appreciate this quick service.”
US Fleet Tracking’s technology is available on any web-based system, and on any mobile platform. Technicians can be grouped, color-coded and named so a company’s dispatcher only communicates with the tech, or team of techs, needed for a particular service call. Mapping shows where that team is currently located, saving the need to make multiple calls, and decreasing fuel consumption considerably.
Beem says TotalView continues to offer new labor-reducing and efficiency options to Laser Resources: “It’s been a huge help having US Fleet Tracking’s staff support our needs as we grow into the system, and all its capabilities. We’re learning how many more ways the integration package can benefit us. It helps me in my position tremendously in terms of start/stop records and accounting of mileage, and since we’ve been grouping our techs into mobile teams, it’s saved lot of time and added work.”
Jack Duncan, head of ERP integration at US Fleet Tracking, identifies the “instant recognition” factor of TotalView dispatch as the centerpiece of the technology: “Mobile teams work more as a team… they’re all aware instantly who’s got which call, and where their next one is. Everyone can see how their entire day is lined out, not just their next call.” Schedules, and game plans, can change at the drop of a hat, though, and this another place Duncan says US Fleet Tracking stands out with its ever-evolving technology: “Our technology keeps the client nimble. TotalView leverages technology to a new level by seeing the whole picture and bringing these details together, thus allowing a company’s dispatch to become – in effect – a resource manager. When a tech needs diverting to another call, that decision can be made instantaneously.”
“We’re pleased to be able to help elevate Laser Resources impact on the market.”
US Fleet Tracking’s technology, with its array of features that range from comprehensive geo-fencing to vehicle maintenance reports and alerts, supports businesses of all sizes with first-to-market live GPS tracking and coverage in markets worldwide.
In counting the technology as integral in Laser Resources growing reach in the print solutions industry, Beem concludes: “With their service and the capability of the system, we are very excited about the future working together. US Fleet Tracking gives us the whole package.”
Laser Resources is an Iowa-based company that delivers printing system technologies, mailing solutions, and innovative managed services to all types of organizations throughout Iowa. This includes production print, multifunction copiers, Pitney Bowes mailing equipment, and ongoing maintenance services and supply management.
US Fleet Tracking is the leader in live GPS vehicle and asset tracking, providing groundbreaking sub-ten-second live tracking. In addition to expertise in tracking commercial vehicles, the company provides tracking services to high-profile large-scale public events. These include the 2010 Winter Olympics in Calgary, 2012 London Summer Olympic Games, 2012 Republican National Convention, and Super Bowls XLI through XLVII. For more in-depth details, and to access a live demonstration of US Fleet Tracking’s system while in motion, visit https://www.usfleettracking.com.