Return Policy

Thank you for your purchase. We hope you are happy with your purchse. However, if you are not completely satisfied with your purchase, you may return to us for a full refund or an exchange. Please see below for more information on our return policy.

Does USFT Accept Returns

Yes

We stand behind our products; however, sometimes electronics do not work as intended. This is why USFT offers a limited one-year warranty on hardware. Should you experience any issue with our products, please contact our technical support staff at +1-405-726-9900, option 3, in advance to troubleshoot your issue and possibly obtain a Return Merchandise Authorization number (RMA). NO PRODUCT RETURNED TO USFT WILL BE ACCEPTED WITHOUT AN RMA NUMBER. Follow these directions to receiving an RMA number:

The following RMA procedures and protocol should be used for the course of action on a returned device.

  1. Customer has an issue with the device.
  2. Customer calls customer support and goes over troubleshooting options.
  3. Technical Support double checks everything to see if the issue can be resolved. NOTE: Most issues are resolved with technical support’s help.
  4. If the issue is not resolved and deemed a hardware matter, technical support will issue an RMA number approved by the technical support supervisor or assistant supervisor. The form will provide USFT with customer address for shipment. IMPORTANT: This RMA number documents what the issue is and what action was taken to resolve it. NOTE: If the customer calls on a weekend/holiday or after hours, the call will be addressed the following business day.
  5. Once the device is received by USFT, the customer will be notified by an email stating: “Device ______ has been received by the RMA department and testing has begun on the unit. Please allow 3 to 5 business days for us to complete all testing and troubleshooting of your device. If we have any questions regarding the device, we will try to contact you at the number provided on the RMA form.”
  6. Next, the RMA department will test the device. If the device is within its one-year warranty period, a replacement unit will be tested on the customer’s account and the billing department will be notified of the replacement serial number. NOTE: 65% of devices received pass all testing upon receipt.
  7. If the device is out of warranty, contact information will be provided to the customer from the sales associate (see Warranty Standards below)
  8. After testing is complete and a determination is made, the shipping department will send the device or its replacement and RMA documentation to the customer. If the device was received active, the replacement device will be returned active. If the device was received inactive or deactivated, the replacement device will be returned inactive or deactivated.

What Countries do we accept returns from.

US - United States

We accept returns form products bought in the US - United States

Return window

30 days from the delivery date

Return Method:

By mail

USFT will cover all “GROUND” shipping of any device (replacement or original) back to the customer. Customer is responsible for any upgrade in shipping charges.

Refund Policy

Refunds on merchandise will be provided in the original form of payment used at the time of purchase within thirty (30) days from shipment upon inspection of the returned merchandise. The merchandise must be in its original packaging with no blemishes. The merchandise must have never been activated for signal transmission. The merchandise must have never been used and/or installed in any manner. Refunds on service will be provided in the original form of payment at the time of purchase within ninety (90) days and provided the customer can provide confirmed proof of service deactivation.

Item condition

New, Used

New or Used hardware are eligible for return and refund.

Restocking Fee

No Fee

There is no fee for restocking a return to USFT.

Return reason and fees

defective: No fee, remorse: No fee

No fee is charged for both defective and buyers remorse returns