2G Network Shutdown
Two years ago we upgraded our entire product line to 3G technology. Your recently purchased 3G devices will operate without interruption for years to come. Older 2G devices stop functioning on December 31, 2016.
We are thrilled to have gotten ten years of service from our 2G GPS tracking devices. In fact, it's rare for ANY technology to last ten years between upgrades. In the case of the GPS tracking industry, the time to upgrade is NOW. If you’re not sure if your devices are 2G or 3G, please enter your serial number(s) in the box to the right.
Please contact us if your're effected by the AT&T 2G shutdown. We have a number of options available, but we need to hear from you. Simply contact Technical Support or your sales representative. We already have the serial numbers of your devices, and can tell you which specific devices are 2G and should be upgraded. You may also complete the form below, enabling one of our representatives to contact you directly and assist with upgrading your fleet.
Saturday 9 a.m. to 4 p.m. CT
- keyboard_arrow_rightWhy is 2G going away?
AT&T is shutting down its 2G wireless network as it transitions everything to the next level of cellular connectivity. This transition will enable AT&T to enhance its network for its customers by freeing up valuable spectrum and providing increased speed and capacity using more efficient cellular technologies.
- keyboard_arrow_rightHow long do I have to upgrade?
AT&T expects to fully discontinue service on its 2G networks by December 31, 2016. Please be advised that AT&T may turn down one band of 2G service, such as 1900 MHz or 850 MHz service, in some markets and AT&T may fully turn down the 2G network (both 1900 MHz and 850 MHz service) in some markets ahead of the December 31, 2016 nationwide turn down. So upgrade now to prevent loss of service.
- keyboard_arrow_rightIs the installation of 3G device the same as a 2G device?
Yes, in most cases you will be able to disconnect the 2G GPS tracking device and connect the new 3G GPS tracking device in the location, using the same wires.
- keyboard_arrow_rightWhat if I choose not to upgrade my device?
Unfortunately, after the shutdown of the AT&T 2G network, your device will no longer be able to communicate with our system. That device will be deactivated and you will no longer be charged for service on that device(s).
- keyboard_arrow_rightWhere can I find the most up to date information on the AT&T 2G network shutdown?
You can visit http://cd2migration.att.com for the most up-to-date information.
- keyboard_arrow_rightWhere do I locate my device serial number(s)?
You will need your device serial number to verify your trackers. Find your serial number(s) after you login by selecting the Device Management tab from the Control Panel. Then click the Devices button. Your serial number(s) will appear in the first column of the Devices window. You may also find the device serial number physically on the device itself.