GPS trackers: Cool features put to use
According to Centers for Disease Control and Prevention, about 48 million people in the United States will get sick from a foodborne illness this year. There’s no telling how many times a broken refrigerator will be the cause of contaminated or overly thawed food. This puts a lot of pressure on refrigerator repair services. Timely responses are a definite must! The greatest assets these refrigerator repairers could have are GPS trackers. In part one of this series, we’re going to show you two benefits refrigerator repair companies can make use of if they have GPS trackers.
1.) Better Response Times: It’s something people don’t think about often (if ever), but one never knows when their refrigerator will just stop working. The good news is that refrigerator repair teams using GPS trackers can offer their customers quicker service. With live maps, it makes it easy for dispatching to locate the closest vehicle to the customer in need. This allows the maintenance worker to avoid driving out of their way, it gets someone to a customer quicker and avoids food spoilage, if possible.
2.) Record Of Service: In the event that a customer should have a dispute with their repairer over the duration of service on the bill, there is always recorded date in the GPS trackers to pull. You can clear up any confusion by showing the start/stop times of the work completed by generating a report from the data stored in the GPS tracker’s system. The other benefit is that it provides refrigerator repair companies with accurate business records.
The fact is that when companies make use of the features like live maps and reports, it saves the business time, builds a better customer base and makes it easy for them to maintain a good reputation. Improving customer service is something everyone should want. If you own a refrigerator repair company, you can jump on this bandwagon, too. If you see these benefits, it will be hard to deny that GPS trackers give refrigerator repairers chilling results.
To view our selection of GPS trackers, please click here.
GPS trackers: Keeping customers content
As a fleet business owner it is important to pay attention to daily office operations and managing your fleets, but keeping customers satisfied should become part of your regular process. It’s been said time and time again that if you have a satisfied customer, you will have a repeat customer. It doesn’t matter what your industry is or what services you have, because, in business, we all have someone we need to keep happy. There is a simple way many business owners have started to improve customer service practices. You, too, could have this simple solution! Yes, you can achieve customer satisfaction using GPS trackers.
The best way to improve customer service is by decreasing the time it takes for services to be completed. GPS trackers help fleets to be both speedier and more accurate with their response times. Using live, 3G connectivity the entire fleet team has the capability to know what is going on in the field. Dispatching becomes a cinch as there is no need to waste time calling every driver for tedious updates. Efficiency is the key to improving customer service.
Making sure employees complete their jobs timely is inevitably going to boost efficiency. To do so, managers can utilize the built in features provided by GPS trackers. Employee statistics being recorded by the GPS trackers allows management to recognize a job well done. Most employees love being noticed for their hard work and will be more likely to put forth extra effort to be the best that they can be. The result? Keeping customers content. Do you see the pattern? GPS trackers provide this revolving door of awesome all in the name of customer service. Are you ready to start achieving customer satisfaction? If so, you’ve come to the right place.
To view our selection of GPS trackers, please click here.
GPS Tracker: Champion against obstacles
No matter what your business is, if you have any dealings with fleet management then you probably know the feeling that many fleet managers have when it comes to struggling with unintended issues. Sometimes it’s hard for fleet managers to have a firm grip on what is going on in the field with their drivers. The implementation of GPS trackers is often the solution for many fleet businesses and there is a great reason for this choice. In part one of this series we discussed a few typical fleet problems and talked about how GPS trackers can help with them. In part two of this series we’re taking it a bit further with two more typical problems and their GPS tracker solutions.
1.) Slow Customer Service: If your drivers doddle or your managers can’t figure out which driver is closest to a job-site and inadvertently sends someone farther away, that’s all wasted time and poor customer service. When a customer call comes in, being able to respond quickly is important. GPS trackers provide dispatchers and managers the ability to see a live working map which displays every active vehicle in the field. There is no second guessing as to which technician should respond to the call.
2.) Milking The Clock: Sometimes, the accountability of your technicians or drivers is tough to manage when everything is done manually. You never know if workers are documenting labored hours as if they worked longer than they actually did. GPS trackers will help cut down on possible time fraud or “milking the clock” by automatically time-stamping when a job starts and ends. This cuts down on overtime pay, saving your business from paying unnecessary expenses.
GPS trackers are a simple, yet powerful use of technology that allows you to take control over typical fleet problems. In fact, it’s as if GPS trackers are fantastic, little champions against obstacles of all sorts. For example, they can aid in decreasing gasoline costs, preventing costly breakdowns, improving customer service and increasing employee productivity. Give GPS trackers a try if you’re feeling the need to change your fleet business practices for the better.
To see our GPS tracker selection Click Here.