GPS tracking: Storage for customer data
After years of being in business it’s quite possible to have your customer files taking up the majority of one wall. Perhaps, you even have files taking up several wall spaces. Some fleet businesses have migrated to digital files such as spreadsheets or to using storage in the “cloud”, but even those require a little more work to maintain than the easy to use method we’re going to share, today. If you’re already using GPS tracking software to make your fleet run more smoothly, then it’s time we enlighten you to the fact that the devices you cherish for overseeing daily happenings in the field can also be used to keep track of your customer’s data.
You can digitally enter in loads of customer information and save a lot of rainforests. The information drivers might also need to obtain while on the road might include things such as names, email addresses, physical addresses, phone numbers, and notes about the last service or products they’ve received. Now, if drivers need to gain quick access to customer information, they don’t need to lug around a clipboard of papers with customer data scribbled on it.
The GPS tracking system allows all users to be connected to the same information. This way anyone at the office or in the field has the ability to add or change data and others will see the modifications. This may be useful in situations when the driver encounters a time delay and needs to get in touch with a customer to inform them of the new estimated time of arrival. For many reasons, GPS tracking is the smart, safe, and simple way to maintain all customer data. That’s right, it’s time to ditch those dusty, old (and possibly smelly) files.
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GPS Tracking: Your digital Rolodex
After a crazy start to the adventure known as beginning your own fleet business you suddenly find yourself swamped with loads of customer information such as name, email, address, phone number, product or service details and fulfillment status. All of this information for one customer can be difficult to keep up with let alone hundreds of customers. Of course, if you can’t even keep track of customer data properly, then your business is stunted from growing. As a fleet business owner you and your drivers need an inventive way to keep track of it all that doesn’t require lugging around a binder of paperwork. Enter GPS tracking.
You might have heard of all the wonderful ways that GPS tracking has helped fleet business from decreasing laboring costs, minimizing vehicle repairs and even providing a more efficient payroll system, however; GPS tracking also has the ability to help you manage your customer data. Some busy days may require a technician driver to line up their work day with several stops. It can get to be cumbersome to carry around equipment while also having to keep track of a record sheet with customer data on it. It might be pretty hectic having to recall what the next customer on the list needs to have completed. GPS tracking, on the other hand, integrates with multiple industry software that allows the connection so that everyone in or outside the office can manage the customers account information.
Keep track of customer data and have a safe, easy way to export information when needed. The entries stored in the GPS tracking software can also be easily changed if needed. If you’re already implementing GPS tracking for the benefits of saving money and increasing productivity among employees, then you just found another awesomely wonderful way to make your business life much easier. If you’re a fleet business owner and you haven’t started using GPS tracking for any of the above mentioned reasons, what are you waiting for? Ditch the old Rolodex and start using GPS tracking as a digital Rolodex.
To view our GPS tracking devices, please click here.