GPS tracker: Accommodating tow truck drivers
It is amazing how many ways GPS trackers can benefit towing companies. For a towing company, the importance of promptness can hardly be overestimated. To be successful, it is essential to have drivers when and where they are needed. When you are managing the locations of your trucks well, you can respond in the most efficient manner to a customer’s needs.
In addition to the fuel cost savings you may have heard about, GPS trackers can do much more such as deliver real-time updates in order for you to improve driver safety, boost efficiency and provide better customer service.
Improve driver safety: None of your assets are more important than your employees, because without them work couldn’t be completed. GPS trackers allow for two-way communication so that drivers can inform you of what’s happening on the road ahead. In addition, you can notify your drivers, immediately, when traffic conditions become hectic. This allows for rapid rerouting if it needs to occur. Of course, when the weather is bad, towing services are more important than ever so driver safety is a top priority.
Boost efficiency: In the towing business, it is difficult to supervise your drivers when they are out on the road. With GPS tracker alerts, you can know that your drivers are doing the right thing (or the wrong thing). You will instantly know when one of your drivers exceeds the speed limit or leaves his or her designated geofence area. This extra monitoring will allow you to keep record of your drivers’ good performance so that you may reward them accordingly. In the end, better job performance benefits everyone.
Better customer service: When a customer call comes in, do you know which one of your vehicles is best positioned to respond? With GPS trackers, you would know. Dispatch and routing systems give you the monitoring and communication tools to more efficiently assign drivers to customers. Your drivers will be routed to the customers who are closest to them and will even have the fastest route sent directly to them. Your customers need you when they are in emergency situations so if you’re able to respond quicker, it will definitely make customers happier.
You won’t be towing away your profits when you use GPS trackers for your towing company. Instead, you can improve your business by responding to customers rapidly, boosting efficiency by monitoring driver performance, and improving driver safety.