GPS tracker: Helping heat & air companies
GPS trackers are being utilized by multiple vehicles these days, including HVAC vehicles. Within each season there are multiple weather changes and sometimes the weather can even change from month to month. One never quite knows when their heat or air will give out and both are equally important. This is why HVAC companies are constantly on the move. All of the stop and go action causes wear and tear on trucks and drivers. It also causes an increase in company expenses, however; there is a better way to do business that will actually cut costs. Adding GPS trackers to HVAC vehicles is a smart investment as there are many benefits to using them such as creating more efficient routing, enhancing customer service and improving management capabilities.
HVAC drivers must always be ready to make service calls and even perform routine maintenance on HVAC systems. It’s natural that HVAC technicians will not always work in one specific area and it can get rather hectic to schedule drivers to attend to customer needs. We will explain two scenarios to give you a better understanding of how GPS trackers can be beneficial for the best routing efficiency.
1.) Scenario for HVAC vehicles without GPS trackers: You have a customer call come in so you schedule a technician to attend to the customer’s need, but you technician is on the opposite side of town. Meanwhile, you already had a closer technician who could have completed the job quicker for the customer. That would have been a waste of time for everyone involved.
2.) Scenario for HVAC vehicles with GPS trackers: You have a customer call come in so you check your live map, using the GPS tracking technology, to pin-point which vehicle is closest to the customer in need. Using the communicator capabilities for the GPS tracker, you inform the driver of the job needed. You can also plan the route that provides the greatest fuel efficiency, avoids construction or bypasses heavy traffic. This saves the company a lot of gas money each year, but also cuts down on wasted labor.
Enhancing customer service comes along with being able to respond to customer needs more efficiently. Not only do you have quicker response times, but with GPS trackers you will have proof that service calls were made so there will be less customer disputes. You can simply pull up the location of your trucks at the time the call was supposed to have been made to verify that the truck was at the proper address at the time.
Monitoring several vehicles can be difficult if you are relying solely on your memory or paper maps of the local setting. It may also be difficult to keep up with vehicle maintenance if you’re using paper list reminder, or no reminders at all.
Whether you are planning daily service routes, dispatching emergency repair services, or scheduling vehicle maintenance, it is no doubt that GPS tracking makes your job easier. It lends a hand to you so that you may find the most efficient ways to do business. Your HVAC company could see a true return on investment by having a way to manage your drivers and vehicles better, by having better customer service and by optimizing your routing.