GPS Tracking: How can you get the best fit?
A well-known photography company has finally solidified a strong relationship with the local school districts in the area to contract their services for 20 high school graduations in one weekend. When graduation Saturday arrives, the dispatcher runs into a glitch in the system that could potentially devastate the direction of the day. Upon calling the tech support number given with the equipment and software, they are advised by the automated system that business hours will resume on Monday morning.
We cannot be ignorant to the fact that even the best technology can fail us from time to time due to technical issues or user error. Since GPS tracking is linked up to technology, having a thorough technical team supporting those important operations you build your business on, is invaluable. Do not let the excitement of finding a fleet tracking company overshadow your common sense to ask the important questions
3 Questions to ask when interviewing potential fleet management companies:
1. Can I customize the GPS tracking system to fit my unique company needs?
One size does not fit all. The reports that a large fleet company run will not be the same reports that a local plumber will find useful. Make sure that the fleet management company you select will offer you the option of customizing your GPS tracking system with items relevant to your industry.
2. What kind of training will we receive?
Sure, a 500 page manual may contain the information you will need to install and operate your new GPS tracking system, but a manual cannot answer back. If you are making the investment in GPS tracking software, make sure the company is willing and able to guide you through the initial set-up and is available to offer training and support questions that will arise. Money is time, so put that time to good use.
3. Do you have extended hours support?
As our scenario represents, technological difficulties unfortunately do not always occur during “normal business hours.” If you are a company that works extended hours, you should choose a fleet management company who keeps the same hours.
GPS tracking is such an important asset to your business. Taking the time to ask those important questions is vital.